Effective Date: 18/05/2025

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At YoKOYA, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or make a reservation with us.

By using our website or services, you agree to the terms outlined in this policy

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1. Who We Are

YoKOYA is a Japanese Kaiseki and Izakaya restaurant based in London, UK. Our website address is: https://kaisekiyokoya.co.uk

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2. What Personal Data We Collect

We may collect and process the following information when you interact with us:

• Identity and Contact Information
  Full name, email address, phone number, and any details you provide when making a reservation or contacting us.

• Booking Details
  Date, time, number of guests, and any dietary preferences or notes included with your reservation.

• Payment Information
  For prepayments, we use secure third-party payment processors. We do not store your card details on our servers.

• Technical Data
  IP address, browser type, device type, and interactions with our website (via cookies or analytics tools).

• Communication Records
  Emails and correspondence related to bookings, inquiries, or support.

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3. How We Use Your Information

We use your personal data for the following purposes:

• To process and confirm your reservations

• To communicate with you regarding your booking or inquiries

• To send follow-up or feedback emails related to your experience

• To comply with legal or regulatory obligations

• To improve our website and customer experience

We will never sell, rent, or share your data with third parties for marketing purposes.

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4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Consent – where you’ve given clear permission

• Contract – to provide and manage your booking

• Legal obligation – for compliance with applicable laws

• Legitimate interests – for internal reporting and service improvement

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5. Data Retention

We retain your personal data only for as long as necessary:

• Reservation and contact details: up to 12 months from your last interaction

• Financial records: up to 7 years (as required by UK tax law)

• Email communications: up to 12 months unless legally required otherwise

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6. Your Rights

Under data protection law, you have rights including:

• The right to access the personal data we hold about you

• The right to correct or delete your data

• The right to withdraw consent at any time

• The right to object to or restrict processing

• The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us at: reservations@kaisekiyokoya.co.uk

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7. Cookies

Our website may use cookies to enhance user experience and track usage analytics. You can manage or disable cookies through your browser settings.

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8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and limited access controls.

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9. Third-Party Services

We use trusted third-party providers for:

• Online booking and payment (e.g., Stripe, Square, or others)

• Website hosting and analytics

These providers are required to maintain GDPR-compliant safeguards.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

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11. Contact Us

For any privacy-related questions or requests, please contact:

 

Yokoya
9A Delancey Street, Camden Town, London NW1 7NL
Email: reservations@kaisekiyokoya.co.uk