Prepayment & Charges

• A full prepayment is required at the time of booking for each guest's Kaiseki meal.

• This prepayment covers the food only. Drinks and a 15% service charge are not included and will be charged separately on the day of your visit.

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Booking Amendments & Cancellations

• Cancellations made 24 hours (Izakaya) or 72 hours (Kaiseki) or more before your reservation are eligible for a refund minus a 3% booking fee for any pre-payments or deposits (non-refundable).

• For any questions around bookings, please contact us by email at reservations@kaisekiyokoya.co.uk

• Reductions in party size are subject to the same 3% per person booking fee.

We’ve proudly served guests for over 10 years, offering a truly Japanese hospitality experience—Omotenashi. If you are unable to attend your booking with less than 24/72 hours' notice, please contact us as soon as possible. We will do our best to reschedule your meal or apply the credit to a future Kaiseki experience, but refunds cannot be guaranteed.

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Booking Notice & Meal Preparation

• Same-day bookings are not accepted for Kaiseki meals.
  Our preparation begins as soon as you book, using seasonal, hand-selected ingredients from trusted suppliers. This approach ensures freshness and respects both our culinary traditions and the many people who support our craft.

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​Food Allergies & Intolerances

• We do not cater to dietary restrictions or food allergies as a rule.

• Requests such as gluten-free, shellfish-free, vegetarian, or raw fish-free cannot be accommodated due to the integral nature of these ingredients in Kaiseki cuisine and the risk of cross-contamination.

• Please contact us in advance to discuss any concerns—we will try our best to advise, but we cannot guarantee accommodation.​

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Dining Experience 

• We accept 2 to 6 guests per Kaiseki reservation (one party).
  For solo diners or parties over 6, please contact us directly by email.

• Seating is limited to ensure a personal and relaxed experience—typically 6 to 8 guests during operating hours.

• Estimated dining durations:

  • 10-course Kaiseki: approx. 3 hours

  • 8-course Short Kaiseki: approx. 2.5 hours

• We serve each party individually. Your meal will not be rushed or synchronized with other guests.
  Please feel free to enjoy your Kaiseki experience at a comfortable pace—just like dining in a friend’s living room.

• Please note:

  • We do not have a children’s menu.

  • Chef Makoto does not cook in front of guests. Yokoya is a Kaiseki restaurant, not a sushi omakase or kappo-style venue—this style is traditional in Japan.